Frequently Asked Questions
Expert guidance on bespoke tailoring and our luxury services.
What is the difference between Bespoke and Made-to-Measure?
Bespoke is the pinnacle of tailoring, involving a unique paper pattern cut from scratch and multiple fittings. Made-to-Measure uses a pre-existing base pattern adjusted to your measurements for a streamlined experience.
How long does a custom suit take to complete?
A bespoke commission typically requires 8 to 12 weeks and involves at least three fittings to ensure a perfect silhouette. Made-to-Measure garments generally take 6 to 8 weeks.
Do you offer international shipping for Ready-to-Wear collections?
Yes, we offer secure, insured worldwide shipping via premium couriers. Delivery times vary by region but typically range from 3 to 7 business days.
What is your return policy for online purchases?
Ready-to-wear items can be returned within 14 days of receipt, provided they are in original condition with tags attached. Please note that bespoke and personalized items are non-refundable.
Can I book a fitting at your Savile Row premises?
Absolutely. You can schedule an appointment through our website or by contacting our shop directly. We also host regular trunk shows in major cities globally for international clients.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay and secure bank transfers for bespoke commissions.